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FAQs

General FAQs

What does WEEKAQUA.LK have to offer me, as a client, specifically?

We are an online and in-store direct importer, wholesaler and retailer of aquatic lighting accessories, specializing in WEEKAQUA advanced lighting products in Sri Lanka. Our mission is to provide aquarium caretakers of fish and plants with high-quality items at affordable prices. We firmly commit to providing outstanding customer service and post-purchase support to every single one of our clients.

May we inquire about your store's location and arrange a visit?
You are certainly welcome to visit us. Because our showroom is situated in Aluthgama Town, it is accessible to the public during business hours.

AQUACLUB (PVT) LTD 
No: 10/A/6 Galle Road,
Kaluwamodara, Aluthgama,
postal code :12080
Sri Lanka,
How is WEEKAQUA LK to be contacted?
By telephone, we are available to communicate with anyone.

Landline: +94 342 215 999 
Hotline: +94 743 866 448

Additionally, you may reach out to us via email at info@weekaqua.lk or through our contact form. Every effort is made to respond to correspondence and contact forms in a timely manner.
Do you offer brand-new WEEKAQUA lights manufactured in China?

Indeed, we exclusively offer brand new, authentic lights that have been imported directly from Zhuhai Week Photoelectric Co., Ltd, China, the manufacturer of WEEKAQUA aquarium lights.

What allows you to maintain such affordable prices?

We procure all of our inventory in bulk quantities directly from the manufacturers in order to negotiate favorable prices for our clientele.

Do you maintain replacement parts for the products you sell?

Yes, we do. Contact us, as the list of spare parts we maintain for our products is far too extensive to be posted on our website.

I am unable to locate the desired item, Do you hold alternative aquatics brands and products?

While our product line is limited to WEEKAQUA advanced aquarium lighting products, we are confident that it is sufficient to meet your requirements. Therefore, feel free to detail your requirements by contacting us.

Paymet FAQs

What are the available payment methods for purchasing?
01. Direct Bank deposits and transfers (Before proceeding, please contact the store.)
02. Online Payments
03. KOKO Pay
04. Mint Pay
Should I enter my credit card or debit card information on this website?

Card information provided via our website during the order placement process is not retained on our servers. Payments are processed through authorized third-party payment gateways by the Sri Lankan government banks. Your information is transmitted using SSL (standards-based) encryption when you submit it, guaranteeing that your shopping experience is completely secure.

Are cash-on-delivery options available?

No. We are unable to provide this service at this time.

Courier FAQs

What is the delivery cost for WEEKAQUA products inside Sri Lanka?

Each of our products qualifies for complimentary domestic shipping within Sri Lanka.

What is the estimated delivery time for the merchandise I ordered from your online store platform?

Typically, we ensure delivery within 24 hours of receiving the payment. We are not liable for any delays caused by the delivery company. We have no control over the delivery once it has been sent out. However, we will ensure timely delivery of our products to our valued consumers.

Am I able to place an order using a phone call?

Indeed, you may.

What should I do regarding the damaged item that occurred during transport?

Kindly reach out to us via telephone, and we will promptly address your concern to the fullest extent possible. Kindly note that in the event of any damage to a product during transit, we require prompt notification via telephone within 24 hours of the item’s arrival. Our team will provide you with the necessary instructions on how to proceed.

 

For instance, may I request that my item be left at my doorstep in the absence of an authorized individual?

No. Regrettably not.

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